In 2015, I wanted a new adventure so I moved back to Colombia, my native country. Shortly after moving, I landed a gig as a Community Advocate for Voice123, the world’s first and most trusted online marketplace for voiceovers. At Voice123, I was responsible for customer support via chat, email and phones as well as participating in community, product and brand creation. Here’s some of the work I did with Voice123:
Delighting our customers with friendly, fast and effective customer service was my number one Key Performance Indicator. Here’s what customers said about me after our interactions:
Juliana was quick, courteous, and helpful. She couldn’t have been nicer! thank you Juliana!
Juliana is awesome – a real asset to your team! Thanks Juliana 🙂
Juliana is great. I never waited for an answer, and she explained everything to me very well. Thank you!
Juliana is great! quick to get to the issue and personable and professional in her assistance.
Once again, I’m extremely impressed with the customer service at Voice123. Juliana was very fast and totally fixed my issue. Thanks!
Writing is a great passion of mine and I’ve written several blogs on various topics that are fully researched, informative and optimized for SEO.
- Stop “Over-thinking” Your Home Voice Over Studio
- How we’re growing Voice123
- Where can I find cheap voice overs?
- Finding voiceover actors using Voice123
- Get the auditions you want on Voice123
- Welcome to the new Audition Inbox
- We asked: why cut out the middleman?
- Reason #396 why working with Voice123 is the best: working from home
I had to learn SEO to be successful in this role. I successfully completed (and passed with 90%) Google Analytics Academy’s Digital Analytics Fundamentals course. I also set up Voice123 blog as a separate property, set goals and learned to measure and analyze our metrics.
I quickly noticed that there was room to grow one of our membership tiers and proactively started generating leads, pitching the program, connecting members for referrals and closing sales. Within 3 months I sold more than $40, 000 in memberships on top of my regular duties.
Thanks to my social media experience, I was able to help my team maximize our social networks and begin to use our accounts regularly. I taught my colleagues how to use Hootsuite to manage, schedule and analyze social media trends and I contributed to our content calendar. Additionally, I manage our Google+ and LinkedIn presences.